Internal Server Error when running reports or bundles

After 7 hours and 15 minutes

We've now resolved the incident. Thanks for your patience.

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After 6 hours and 20 minutes

Our team have identified the issue with a 3rd party component we use and implemented a temporary solution. We will monitor that over the weekend to confirm it has resolved the issue

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 15 minutes

We're still monitoring this issue and waiting on a full report from our technical team but it appears to be not affecting any users currently. If you are affected, switching browsers works for some people, refreshing the browser with a Ctrl-F5 helps most of the time.

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We've had a small number of users reporting an error when running reports this morning.

A Ctrl-F5 refresh seems to work sometimes to resolve it but not always.

Our technical team are investigating and we will update this page when we know more.

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Began at:

Affected components
  • Calxa Online Web App