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  • Calxa Online Web App

    Where you sign in and get things done.

  • Integration Services

    Syncing or updating your accounting system.

  • Automation and Workflows

    Processes that run even when your not in the app.

  • Help Centre & Support

    Where you find online help material and get support.

Previous Incidents

[Resolved] High Error Rates on Xero (API) Connections

Began: Ended: Duration:
  • Integration Services

Xero have reported a high number of errors on their API and we're also seeing a large number of failures from users attempting to sync with Xero.

Please see the Xero status for more details. https://status.developer.xero.com/

Xero have confirmed the error rates are back to normal and our logs also show no connection failures in the last few minutes. We'll continue to monitor.

We've observed no further failures since our last update.

[Resolved] Xero Connection Issues

Began: Ended: Duration:
  • Integration Services

Xero have logged an incident advising that authentication via the API is failing. This means you can't sync or connect to Xero companies.

They have identified the problem and are working on a fix.

See their status page for details and further progress updates. https://status.developer.xero.com/

Xero have published a fix and this incident is now resolved.

https://status.developer.xero.com/incidents/c3jgyqdd5mz1

[Resolved] Unable to Auomatically Sync with Xero

Began: Ended: Duration:
  • Integration Services
  • Automation and Workflows

Xero have reported an incident that is affecting connected apps like Calxa. This incident is impacting the ability to automatically Sync with Xero. As a temporary workaround you can manually Sync by first reconnecting via Reports -> Report Tools -> Organisation Sync (for additional help see the following help article: https://helpme.calxa.com/en/articles/5272622-reconnect-a-xero-organisation).

This incident is also logged on the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

Xero have updated their status page indicating they are applying a fix. Unfortunately we're finding that the workaround previously suggested is not working. Therefore we will need to wait until Xero resolve this incident before being able to perform a sync with Xero companies.

For more details see the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

There has been no additional details provided from Xero since our last update, however we have been able to address the suggested workaround. If you require a manual Sync of your Xero company you should try the SYNC NOW button to perform a manual sync. If there is a failure at this point you should then perform a reconnect as per this help article and the try SYNC NOW again. https://helpme.calxa.com/en/articles/5272622-reconnect-a-xero-organisation

While the incident remains active from the Xero side we will continue to see failures on Auto-Daily Sync and Workflows with Sync steps.

For more details see the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

Xero have advised a fix has been implemented and they are monitoring the results.

Xero have now resolved the incident and we're also seeing normal operations from our end. A reconnect may still be required, however please advise if you continue to experience connection issues.

[Resolved] Reports Failing to Complete

Began: Ended: Duration:
  • Calxa Online Web App

We've identified an issue that is causing reports to fail. We are actively investigating this now and will keep you updated via this status page.

We've identified the cause and applied a fix. For now it looks like report generations are returning to normal process times but we'll continue to monitor before closing the incident.

There have been no more report failures since our last update, so we're now closing this incident.

[Resolved] Xero sync failing

Began: Ended: Duration:
  • Integration Services
  • Automation and Workflows

Most Xero syncs are currently failing because of a problem with the Xero API. Xero in turn have issues with Amazon Web Services and are working with them on a resolution. More details on their status page. https://status.xero.com/

We'll let you know as soon as we have an update on progress

Our friends at Xero appear to have resolved their issues from this morning and you should now be able to sync to Calxa - if you need to. Let us know if you have ongoing issues

[Resolved] Unable to Sign In to Calxa Online

Began: Ended: Duration:
  • Calxa Online Web App

We are investigating an issue currently preventing users from signing in to Calxa Online. Those users who are already signed in are also getting authentication errors.

For progress updates, please subscribe to this status page.

A DNS issues was identified which has now been resolved. All services are fully operational. We'll continue to monitor before closing this incident.

No further issues have been observed since the last update so we'll mark this incident as resolved.

We've confirmed the problem has resurfaced and we are working to resolve it. Currently this is causing log-in problems and the app is very slow, reports may be giving a 403 error.

Calxa runs on the Microsoft Azure platform who have confirmed there is a problem affecting a number of apps running on their service. This is affecting authentication within Calxa, causing login failures or poor performance. Microsoft engineers are working on this now. We'll keep you updated as more information becomes available.

Microsoft have now logged an incident on their own status page: https://status.azure.com They are actively investigating at present. We await their further advice regarding the resolution of this problem.

Microsoft now advised that they have identified a potential root cause and are actively working towards a resolution. In the meantime, you may still experience issues with authentication. https://status.azure.com/

Microsoft have advised that they have rolled back changes they made to their systems this morning. You should be able to work in Calxa now.

The Microsoft Status page does however still list this issue as an ongoing incident so we'll continue to monitor and provide further updates before closing. https://status.azure.com/

While we've received confirmation from Microsoft that this issue has been resolved in our region (Australia East) we will continue to monitor for global users, in case there are still impacted regions.

Please email helpme@calxa.com if you are experiencing problems using Calxa.

We've monitored this overnight with no further issues or user reported problems. Thank you for your patience, we are now closing this incident.

[Resolved] Diminished performance

Began: Ended: Duration:
  • Calxa Online Web App
  • Integration Services

Currently all screens and reports are slow to load. Our Development Team are working on this to resolve as soon as possible. We will keep you updated regularly.

We have identified the problem, load times have improved and we are continuing to monitor performance.

We've now resolved the incident. We are continuing to monitor and work on a Post Mortem. Thanks for your patience.

No further notices from the past 365 days.