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  • Calxa Online Web App

    Where you sign in and get things done.

  • Integration Services

    Syncing or updating your accounting system.

  • Automation and Workflows

    Processes that run even when your not in the app.

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    Where you find online help material and get support.

Previous Incidents

[Resolved] Degraded Performance on MYOB Integration

This incident lasted 2 days, 9 hours, and 20 minutes.
  • Integration Services
Tue, 26 Mar 2019
19:30:44 AEST

We're currently investigating an issue that is causing MYOB API requests to time out. Some users are unable to sync Calxa from MYOB due to these request timeout errors.

Wed, 27 Mar 2019
05:34:18 AEST

Overnight we've continued investigating the timeout issues with MYOB API requests and we feel there has been some degradation in performance from the MYOB API side. We've reached out to MYOB for their thoughts on this but as a workaround we've added retry logic after a timeout failure. This way the syncs don't just fail due to the timed out requests, however the syncs are still taking longer than usual.

16:54:18 AEST

Still investigating the slow response time on MYOB integration. We're now working with MYOB developer support to troubleshoot.

The workaround applied this morning has solved the issue of failed syncing but the process is still running slow.

Thu, 28 Mar 2019
09:13:58 AEST

The response times seem to be improving from the MYOB side and based on some feedback received from their support we're also working on improved request logic. We'll be rolling this out over the course of today and will continue to monitor.

Fri, 29 Mar 2019
04:51:15 AEST

MYOB API requests are no longer timing out. In addition we've made significant improvements to our own syncing logic such that organisations with large numbers of job transactions are now syncing much faster.

[Resolved] Xero Accounting API currently unavailable

This incident lasted 29 minutes.
  • Integration Services
Wed, 30 Jan 2019
10:36:51 AEST

Xero have reported an incident with their Accounting API that is causing Calxa updates from Xero organisations to fail. More details can be found on the Xero Status page.

10:55:50 AEST

Xero have now rolled back an earlier update and the API endpoints are responding. Calxa integration to Xero is now operational.

11:06:41 AEST

We've now conducted internal testing and confirmed the Xero integration is fully operational. If you're still experiencing issues updating from Xero please contact Calxa support for assistance.

[Resolved] Web App returning internal errors - Users see bubbles or server errors

This incident lasted 3 hours and 2 minutes.
  • Integration Services
  • Calxa Online Web App
  • Automation and Workflows
Fri, 11 Jan 2019
09:17:21 AEST

Investigation is underway. We'll continue to update this status page as more is known.

09:39:54 AEST

Developers have identified the cause and working towards a fix. Still unable to advise an estimated time of resolution.

10:42:27 AEST

We've gathered additional information regards this problem which has occurred due to an update on our hosted servers. Unfortunately the fix requires development and will take some more time to resolve.

11:12:40 AEST

A fix is now being applied. Services should start to return to normal. We'll continue to monitor and test all services. We'll provide a final update when all testing has been concluded.

12:19:40 AEST

We've now resolved the incident. Thanks for your patience.

No further notices from the past 365 days.