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  • Calxa Online Web App

    Where you sign in and get things done.

  • Integration Services

    Syncing or updating your accounting system.

  • Automation and Workflows

    Processes that run even when your not in the app.

  • Help Centre & Support

    Where you find online help material and get support.

Previous Incidents

[Resolved] Unable to Sync with Xero

Began: Ended: Duration:
  • Integration Services

We're investigating an issue where users are currently unable to sync with Xero accounting data.

At this stage we believe the issue is on Xero's side and we've reported our findings to Xero for further investigation.

The Xero API Status page now indicates they've identified errors and they're applying a fix.

https://status.developer.xero.com/

Xero have applied a fix and our connection to Xero has been restored. You may now attempt to sync your Xero organisations.

https://status.developer.xero.com/

[Resolved] Unable to sign in to Calxa

Began: Ended: Duration:
  • Calxa Online Web App

Some users are reporting a problem where they get a blank white screen when trying to sign in to Calxa. We are investigating the cause and will update shortly

This issue has now been resolved. All users should now be able to sign in.

[Resolved] Unable to Import Budgets

Began: Ended: Duration:
  • Calxa Online Web App

We've identified an issue preventing users from importing budgets from Excel or CSV files. Currently the file upload is being denied by our server.

A temporary workaround would be to copy from your spreadsheet into the Budgets & Actuals screen.

We will keep you updated as progress is made.

Overnight the budget import issue was resolved. Thanks for your patience.

[Resolved] Xero login issues

Began: Ended: Duration:
  • Integration Services

Xero have reported login difficulties that are affecting API performance. Calxa users may therefore experience issues connecting to or syncing with Xero organisations.

https://status.developer.xero.com/

A fix has been implemented by Xero and we're not seeing failed requests in our logs so marking this as resolved.

https://status.developer.xero.com/

[Resolved] Unable to Access Xero

Began: Ended: Duration:
  • Integration Services

An incident has been logged on the Xero status page advising there is an issue preventing access. This incident means Calxa users are unable to connect or sync with Xero organisations.

https://status.xero.com/

Xero have now marked the incident as resolved on the developer status page. There is still an outstanding issue with users accessing the Xero application but it does not appear to be effecting our integration. We're closing this incident but will continue to monitor.

[Resolved] Sync to MYOB files is not operational

Began: Ended: Duration:
  • Automation and Workflows
  • Integration Services

Currently Calxa is unable to sync with MYOB. Automations that were due to run overnight may have failed, and manual Sync is not currently working. We are investigating and will advise updates on this page as more information becomes available

MYOB have confirmed the incident logged on their status that occurred at approx.10.00 PM on 11th June (AEST) is still causing issues for the AccountRight API.

Calxa users attempting to Sync with MYOB will get a "Could not connect to MYOB." response.

MYOB are currently undertaking a thorough investigation into the cause and will update us when a resolution in place.

There continues to be communication issues with the AccountRight and Essentials APIs. An incident has now been logged on the MYOB status page.

https://status.myob.com/incidents/229429

MYOB have advised the issue has been identified and it's in the process of being resolved.

Latest update on MYOB Status Page shows some progress but issue is not completely resolved.

https://status.myob.com/incidents/229429

MYOB have now resolved the incident. Thanks for your patience.

https://status.myob.com/incidents/229429

[Resolved] Xero API Outage

Began: Ended: Duration:
  • Integration Services

Xero have reported an outage on their Accounting API. Calxa customers are currently unable to sync with Xero.

See their Status page for up to date information: https://status.developer.xero.com/incidents/tkx8kr6vf6vn

The Xero API incident has been resolved.

[Resolved] Phone Support Disrupted

Began: Ended: Duration:
  • Help Centre & Support

We're currently unable to take inbound phone calls due to an issue identified by our telephone provider.

For any support or enquiries please email helpme@calxa.com or visit https://helpme.calxa.com/.

This incident has now been resolved by our supplier.

[Resolved] Xero API Partial Outage

Began: Ended: Duration:
  • Integration Services

Xero have reported a partial outage on their Accounting API. Some customers may experience issues syncing with Xero.

See their Status page for up to date information: https://status.developer.xero.com/incidents/317kt8vtsh1b

Xero have now resolved the incident.

[Resolved] Calxa Online is Unavailable

Began: Ended: Duration:
  • Calxa Online Web App

We're investigating an issue with database connections and the web app is currently unavailable as a result.

We've identified that we'll need to restore database backups to resolve this issue and it may take up to 2 hours for the restoration to complete. We'll keep you posted as we monitor the progress of the restore.

The database restore is now complete and Calxa is back to normal operation.

Unfortunately since the restore we are now seeing issues with report generation and organisation syncing. We're current investigating.

Reports are now generating successfully however an issue still remains for organisation syncs.

We're finding issues with corrupted database data so we decided to stop the application to avoid further corruption until we understand the cause.

We've restored databases again and tested all functionality. Calxa Online is operational again.

We'll continue to monitor our error logs to ensure there are no further issues before closing the incident.

We're now closing this incident. Monitoring since the last database restore shows no ongoing errors.

[Resolved] Budget Factory Failing to Complete

Began: Ended: Duration:
  • Calxa Online Web App

The budget factory cannot currently be used as it fails on the final step with a generic error message. We're currently investigating the cause.

The Budget Factory continued to periodically fail throughout the day yesterday but overnight we rolled out a fix, so the Budget Factory is back to normal operation. Thanks for your patience.

[Resolved] Degraded Performance on Web App

Began: Ended: Duration:
  • Calxa Online Web App

We're seeing degraded performance across the web app effecting report generation and organisation syncing. An investigation is underway and we'll keep you updated via this status page.

High CPU usage was identified on some of the web app instances. We've restarted these instances as a first mitigation step. CPU usage appears to be returning to normal but we're still monitoring and investigating the cause of this spike in CPU usage.

Reinstating the status of this incident to Identified as high CPU spikes continue to reoccur. We'll continue to investigate.

We've now resolved the incident. The cause of CPU spikes was related to some specific report calculations and we've mad some improvements to our calculation logic to reduce the impact on CPU. Thanks for your patience.

Conclusion: Degraded Performance (15th Nov)

After further investigation we found poor closing balance calculation logic that meant values could in some cases be recalculated many times for a single report. For multi-period reports where there are many periods or when consolidating multiple entities this exponentially heightened the problem.

We have now improved the closing balance calculation logic so that calculated values are cached and reused when required, instead of recalculated. We have also improved the online hardware and scale configurations, then stress tested these new configurations, so we're confident that a similar incident will not happen again.

[Resolved] Problems signing in to Calxa

Began: Ended: Duration:
  • Calxa Online Web App

We have had some users having trouble signing in to Calxa. We are investigating the cause but the workaround is to either clear your browser cache or use another browser such as Edge, Firefox or Safari.

To clear the cache in Chrome, click the 3 dots by your name at the top right, then Settings. Search for cache and it will return Clear Browsing data. Select that and then Clear Data on the next screen.

We will provide more updates as we have more information.

We've identified the issue that is causing sign in problems. As a temporary fix we've rolled back our latest feature release, which looks to be the root cause of the problem. The new Actual v Budget Balance Sheet report will be available again shortly.

We've now fixed this issue and you should now be able to sign in without problems. We have also re-published the new Actual vs Budget Balance Sheet report.
Thanks for your patience while we resolved this issue.

Mick Devine

No further notices from the past 365 days.