Resolved
Resolved
After 1 hour and 36 minutes

Connectivity has continued to be stable and Microsoft have updated their incident advising of the recovery so we'll mark this as resolved. Please advise if you still experience issues.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 46 minutes

Most users are now able to sign in to Calxa Online. The Microsoft incident is still active so we will continue to monitor.

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Recovering
After 43 minutes

We've fixed the core issue, and are waiting for things to recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 41 minutes

Our services are hosted on Microsoft Azure and they've acknowledged a global DNS issue which is effecting network connectivity. You can monitor the status on the Microsoft outage here https://azure.microsoft.com/en-us/status/.

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Investigating

When users open Calxa in the browser a Runtime Error is shown and users cannot login. This problem also effects users accessing via the desktop client. We're now investigating the problem.

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Began at:

Affected components
  • Calxa Online Web App
  • Integration Services
  • Automation and Workflows