Unable to Auomatically Sync with Xero

Resolved
Resolved
After 5 hours and 30 minutes

Xero have now resolved the incident and we're also seeing normal operations from our end. A reconnect may still be required, however please advise if you continue to experience connection issues.

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Recovering
After 4 hours and 56 minutes

Xero have advised a fix has been implemented and they are monitoring the results.

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Recovering
After 4 hours and 26 minutes

There has been no additional details provided from Xero since our last update, however we have been able to address the suggested workaround. If you require a manual Sync of your Xero company you should try the SYNC NOW button to perform a manual sync. If there is a failure at this point you should then perform a reconnect as per this help article and the try SYNC NOW again. https://helpme.calxa.com/en/articles/5272622-reconnect-a-xero-organisation

While the incident remains active from the Xero side we will continue to see failures on Auto-Daily Sync and Workflows with Sync steps.

For more details see the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

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Identified
After 3 hours and 24 minutes

Xero have updated their status page indicating they are applying a fix. Unfortunately we're finding that the workaround previously suggested is not working. Therefore we will need to wait until Xero resolve this incident before being able to perform a sync with Xero companies.

For more details see the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

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Identified

Xero have reported an incident that is affecting connected apps like Calxa. This incident is impacting the ability to automatically Sync with Xero. As a temporary workaround you can manually Sync by first reconnecting via Reports -> Report Tools -> Organisation Sync (for additional help see the following help article: https://helpme.calxa.com/en/articles/5272622-reconnect-a-xero-organisation).

This incident is also logged on the following Xero Status Pages. https://status.xero.com/ https://status.developer.xero.com/

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Began at:

Affected components
  • Integration Services
  • Automation and Workflows