Calxa Online is Unavailable

Resolved
Resolved

We're now closing this incident. Monitoring since the last database restore shows no ongoing errors.

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We've restored databases again and tested all functionality. Calxa Online is operational again.

We'll continue to monitor our error logs to ensure there are no further issues before closing the incident.

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We're finding issues with corrupted database data so we decided to stop the application to avoid further corruption until we understand the cause.

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Recovering

Reports are now generating successfully however an issue still remains for organisation syncs.

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Identified

Unfortunately since the restore we are now seeing issues with report generation and organisation syncing. We're current investigating.

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Resolved

The database restore is now complete and Calxa is back to normal operation.

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Identified

We've identified that we'll need to restore database backups to resolve this issue and it may take up to 2 hours for the restoration to complete. We'll keep you posted as we monitor the progress of the restore.

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Investigating

We're investigating an issue with database connections and the web app is currently unavailable as a result.

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Began at:

Affected components
  • Calxa Online Web App