Calxa Online is Unavailable

We're now closing this incident. Monitoring since the last database restore shows no ongoing errors.

We've restored databases again and tested all functionality. Calxa Online is operational again.

We'll continue to monitor our error logs to ensure there are no further issues before closing the incident.

We're finding issues with corrupted database data so we decided to stop the application to avoid further corruption until we understand the cause.

Reports are now generating successfully however an issue still remains for organisation syncs.

Unfortunately since the restore we are now seeing issues with report generation and organisation syncing. We're current investigating.

The database restore is now complete and Calxa is back to normal operation.

We've identified that we'll need to restore database backups to resolve this issue and it may take up to 2 hours for the restoration to complete. We'll keep you posted as we monitor the progress of the restore.

We're investigating an issue with database connections and the web app is currently unavailable as a result.