Intermittent MYOB Sync Issues

We are investigating an increase in synchronisation failures affecting a small number of organisations connected to MYOB.

Our monitoring has identified intermittent responses from the MYOB API indicating that company files cannot be found. However, in many cases the same company files are subsequently found and synchronised successfully without any intervention, and we have confirmed that the underlying company file identifiers have not changed.

This behaviour suggests an intermittent issue affecting access to some company files via the MYOB API.

At this stage we do not have a workaround for organisations experiencing the issue. We are actively investigating and have raised our findings with MYOB for further review.