MYOB Syncs Missing Transaction Data

We’re continuing to monitor the issue linked to the MYOB AccountRight 2025.7 update, which has caused missing transaction data during syncs. At this stage, we have not received any further guidance from MYOB following our submitted incident report.

As an interim measure, we’ve applied a workaround for several affected customers. This alternate sync method, using monthly summary data, has proven effective for some, enabling accurate Profit & Loss and Balance Sheet reporting. If you are also affected by this incident please reach out via the in-app messenger.

We’ll continue to provide updates as soon as new information becomes available.

We've confirmed that the issue is linked to the recent MYOB AccountRight 2025.7 update. A detailed incident report has been submitted to the MYOB developer support team, and we're awaiting further guidance.

If you haven’t yet updated to 2025.7, we recommend holding off for now, as it may affect your ability to accurately sync transactions to Calxa.

For those already impacted and needing urgent reports, please contact our support team via the in-app messenger. We can offer an alternate sync method using monthly summary data. This approach still supports accurate Profit & Loss and Balance Sheet reporting, though transaction-level reports, such as Account Transactions and AR/AP, will be temporarily unavailable.

We're currently investigating reports of missing transactions during sync with MYOB Business and AccountRight. Early findings suggest a link to the recent AccountRight 2025.7 update.

Our team is compiling a detailed report for MYOB to assist with their investigation. We’ll provide updates as soon as we have more information.

We’re sorry for any disruption this may cause and appreciate your patience while we work through it.