Intermittent MYOB Sync Failures

MYOB have now addressed the underlying API errors, and synchronisations with MYOB are now running smoothly. We've observed consistent success rates across all API requests, and no further errors have been detected since their resolution.

We'll continue to monitor performance closely, but no further action is required at this time. Thank you for your patience while this was investigated.

Our recent page size adjustment has slightly reduced error rates, but intermittent sync failures persist. We’ve escalated this with MYOB Support and are awaiting further advice. We’ll continue to share updates as they become available.

We’ve now implemented and deployed temporary configuration changes, such as reduced page sizes, to help mitigate the impact of intermittent failures from MYOB’s API side.

While our retry logic continues to manage most errors successfully, these adjustments are aimed at reducing the frequency of remaining sync failures as MYOB investigates the root cause.

We’ll continue to monitor API behaviour closely and provide further updates as new information becomes available.

We are currently observing intermittent failures affecting synchronisations with MYOB Business and MYOB AccountRight. Our automated retry logic is handling the majority of these gracefully, however a small number of syncs are still failing.

We’ve raised the issue with MYOB API Support, and they are actively investigating. In the meantime, we’re implementing temporary adjustments, including smaller page sizes during sync, to reduce error frequency while maintaining service continuity.

Thank you for your patience. We’ll continue to monitor the situation closely and provide updates as MYOB progresses their investigation and we implement the temporary adjustments.