MYOB Syncs Missing Transaction Data

Following MYOB’s rollback of their recent API changes, we’ve been closely monitoring sync behaviour and can confirm that transaction-level data has been flowing through correctly. All affected customers have now been switched back to full Transaction mode. Transactions will be updated during the next sync tonight or you can trigger that manually in the app.

At this stage, MYOB have not provided an ETA for when they plan to reintroduce the rolled-back API changes. While everything is currently working as expected, we’ll continue to monitor closely and respond proactively if any future changes impact sync behaviour.

Thanks again for your patience throughout this incident.

MYOB have now rolled back the recent API changes, and our testing confirms that transaction data is syncing correctly once again.

However, we won’t be switching all affected customers back to transaction-level sync immediately. We’re taking a cautious approach to ensure stability and avoid any further disruption.

If you require transaction-level reports in the meantime, please reach out to our support team via the in-app messenger. We'll be happy to switch you back to a full transaction sync.

Thanks again for your patience while we work through this.

We've just been advised that MYOB have rolled back the recent API changes while they conduct further investigation.

Our team is currently running internal tests to verify that all transaction data is now syncing correctly. Once testing is complete, we'll confirm next steps and provide guidance for affected customers.

Thanks for your continued patience while we work through this.

We’re continuing to await a resolution from MYOB regarding the confirmed issue affecting transaction-level data during syncs. While communication from their team has been limited, we’re actively exploring alternate avenues to help expedite a fix, or at the very least, gain clearer visibility into their progress.

Our priority remains ensuring accurate reporting for affected customers, and we’ll continue to share updates as soon as new information becomes available.

For those impacted and needing urgent reports, please contact our support team via the in-app messenger.

We’re still awaiting further details from MYOB regarding the confirmed issue affecting transaction data during sync. In the meantime, we’re actively escalating through all available channels to ensure this remains a priority. We’ll continue to provide updates as soon as new information becomes available.

For those impacted and needing urgent reports, please contact our support team via the in-app messenger. We can offer an alternate sync method using monthly summary data. This approach still supports accurate Profit & Loss and Balance Sheet reporting, though transaction-level reports, such as Account Transactions and AR/AP, continue to be unavailable.

MYOB have now confirmed they’ve reproduced the issue we reported. It looks like the date filter used during monthly syncs is incorrectly excluding some transactions. Their development team is now investigating further.

We’ll keep you posted as soon as we hear more.

The incident affecting MYOB sync remains ongoing. We now have active communication with MYOB, and they are currently reviewing the detailed evidence we’ve provided. At this stage, we are still awaiting resolution.

Our interim workaround, using monthly summary data continues to be available. This method supports accurate Profit & Loss and Balance Sheet reporting, though transaction-level detail remains unavailable.

If you’re impacted and require assistance, please contact our support team via the in-app messenger.

We’re continuing to monitor the issue linked to the MYOB AccountRight 2025.7 update, which has caused missing transaction data during syncs. At this stage, we have not received any further guidance from MYOB following our submitted incident report.

As an interim measure, we’ve applied a workaround for several affected customers. This alternate sync method, using monthly summary data, has proven effective for some, enabling accurate Profit & Loss and Balance Sheet reporting. If you are also affected by this incident please reach out via the in-app messenger.

We’ll continue to provide updates as soon as new information becomes available.

We've confirmed that the issue is linked to the recent MYOB AccountRight 2025.7 update. A detailed incident report has been submitted to the MYOB developer support team, and we're awaiting further guidance.

If you haven’t yet updated to 2025.7, we recommend holding off for now, as it may affect your ability to accurately sync transactions to Calxa.

For those already impacted and needing urgent reports, please contact our support team via the in-app messenger. We can offer an alternate sync method using monthly summary data. This approach still supports accurate Profit & Loss and Balance Sheet reporting, though transaction-level reports, such as Account Transactions and AR/AP, will be temporarily unavailable.

We're currently investigating reports of missing transactions during sync with MYOB Business and AccountRight. Early findings suggest a link to the recent AccountRight 2025.7 update.

Our team is compiling a detailed report for MYOB to assist with their investigation. We’ll provide updates as soon as we have more information.

We’re sorry for any disruption this may cause and appreciate your patience while we work through it.