Problems syncing with MYOB organisations
We are pleased to inform you that the recent issue affecting some of our MYOB customers' ability to sync their data has been resolved.
After careful monitoring, we can confirm that there are no longer any authentication issues. If you continue to experience problems, please use the in-app messenger for assistance.
Thank you for your patience and understanding.
This issue is resolved by reconnecting to MYOB and adding the user Id again. This refreshes the access tokens so that they once again match the MYOB side. Assistance on this is available from the in-app message or by asking our team
Some of our MYOB customers are unable to sync their data. We are investigating this with MYOB but have no answers just yet. It's something that is happening to some organisations but not others. We will provide more details when we have them
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