MYOB Connection Issues

A fix has now been published and syncing will work with local MYOB credentials as well as my.MYOB accounts. If your sync still fails please try Disconnect and Reconnect from the Organisation Sync menu. If you continue to experience issues please reach out to Calxa support via the chat module in app or email helpme@calxa.com.

A fix has been identified and is currently being tested in an isolated environment. All going well we'll apply this fix in the coming hour.

We've now identified the issue causing connection failures for some MYOB users. The problem is isolated to those who do not have their my.MYOB account linked to a local company file User ID.

If you're experiencing issues and require an urgent connection you can resolve this issue by linking your my.MYOB account to a local User ID. To configure this follow these steps.

1. Sign in to MYOB
2. Browse to Manage Users and select the User ID you sign in with
3. Tick the box labelled "This user will sign on with a my.MYOB account (Recommended)"
4. Add your email to the Company file sign-on details and save changes

The above steps will help you get an immediate connection in Calxa, but we'll continue to investigate if we can make the local User ID credentials work. Thanks for your patience while we continue to troubleshoot.

We're still investigating this issue. Unfortunately we don't yet have an estimate on the time to resolution. We've provided additional details to MYOB and continue to troubleshoot.

Some users are experiencing connection issues with MYOB after updating to AccountRight 2021.4. The connections are being rejected with an unauthorised (invalid token) message.

We're working with MYOB to investigate the cause and we'll update you on the progress here.