Degraded Performance on MYOB Integration

MYOB API requests are no longer timing out. In addition we've made significant improvements to our own syncing logic such that organisations with large numbers of job transactions are now syncing much faster.

The response times seem to be improving from the MYOB side and based on some feedback received from their support we're also working on improved request logic. We'll be rolling this out over the course of today and will continue to monitor.

Still investigating the slow response time on MYOB integration. We're now working with MYOB developer support to troubleshoot.

The workaround applied this morning has solved the issue of failed syncing but the process is still running slow.

Overnight we've continued investigating the timeout issues with MYOB API requests and we feel there has been some degradation in performance from the MYOB API side. We've reached out to MYOB for their thoughts on this but as a workaround we've added retry logic after a timeout failure. This way the syncs don't just fail due to the timed out requests, however the syncs are still taking longer than usual.

We're currently investigating an issue that is causing MYOB API requests to time out. Some users are unable to sync Calxa from MYOB due to these request timeout errors.