Connection Timed Out for some New Zealand Customers

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Investigating

A small number of customers have reported an error connecting to the cloud app. The error shown in the browser is ERR_CONNECTION_TIMED_OUT, but the issue appears to only effect New Zealand customers with Vodafone as their internet service provider.

I'd encourage anyone with similar issues to please report them to helpme@calxa.com as we're seeking more details about this problem.

Avatar for Shem Bogusz
Shem Bogusz
Began at:

Affected components
  • Calxa Online Web App