MYOB Sync or Import Errors

No further errors have been observed and MYOB syncs are completing successfully. We're now closing this incident.

We've not seen an error response from the MYOB API now for approx. 18 hours. We'll continue to monitor but the changes made by MYOB yesterday afternoon appear to have resolved their issues.

If you're still experiencing issues with MYOB Sync please contact Calxa support.

MYOB have made some changes at their end. We will both be monitoring for the next 24 hours to confirm if the issue has been resolved.

MYOB have reached out to us this morning and advised that the "Engineering teams are still looking into this issue. Pin pointing a cause is proving more complex than first thought."

The server errors being returned by the MYOB API are still occurring and we're still waiting on further correspondence from MYOB. In the meantime we've reached out to other MYOB add-on developers and confirmed they're also experiencing similar issues.

We're still awaiting an official reply from the MYOB engineering team. In the meantime we've implemented some retry logic that does appear to have improved the completion rate on synchronisation tasks.

We've identified an issue where requests made to the MYOB API are intermittently returning server errors. This has been reported to MYOB and they've escalated our reports to their engineering team.