Resolved

We're now closing this incident. Monitoring since the last database restore shows no ongoing errors.

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Shem Bogusz

We've restored databases again and tested all functionality. Calxa Online is operational again.

We'll continue to monitor our error logs to ensure there are no further issues before closing the incident.

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Shem Bogusz

We're finding issues with corrupted database data so we decided to stop the application to avoid further corruption until we understand the cause.

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Shem Bogusz
Recovering

Reports are now generating successfully however an issue still remains for organisation syncs.

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Shem Bogusz
Identified

Unfortunately since the restore we are now seeing issues with report generation and organisation syncing. We're current investigating.

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Shem Bogusz
Resolved

The database restore is now complete and Calxa is back to normal operation.

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Shem Bogusz
Identified

We've identified that we'll need to restore database backups to resolve this issue and it may take up to 2 hours for the restoration to complete. We'll keep you posted as we monitor the progress of the restore.

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Shem Bogusz
Investigating

We're investigating an issue with database connections and the web app is currently unavailable as a result.

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Shem Bogusz
Began at:

Affected components
  • Calxa Online Web App